What I Do	How I Do It	Why I Do It
Lead strong, focused teams	Recruit and select team members who exhibit process-oriented thinking, positive work and team attitudes and who just plain work hard. Communicate objectives and obstacles; importance of customer needs and sensitivities. Above all, promote and protect the well-being of my team members.	Clients are happy. Clients become repeat customers. Projects finish within schedule and budget. Team members gain a sense of camaraderie and accomplishment.
Maintain a customer-facing perspective	Actively listen to clients. Ask practical questions based both on the customer’s message and personal experience. Ongoing review and feedback with the project team, client and other knowledgeable staff.	Meeting or exceeding customer expectations. Repeat and referral business. Enhanced company and personal reputation.
Systematically evaluate and upgrade processes, equipment and procedures	Maintain a running dialog with tehnical staff re: equipment, applications and procedures. Collaborate with other project managers regarding supply and value chains; and departmental administration.	Increased efficiency in executing projects. Improved transparency of processes. Greater knowledge transfer between staff and from project-to-project.